You can easily make changes to your membership by filling out the form below!

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Use this form to:

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Update your contact information - Changed your phone number? Your address? Moved into your van? Tell us about it here.

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Update your payment information - Credit card expired? Changed? Need to put your credit card information on file with us? You can do it via this secure field.

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Freeze a recurring (EFT) monthly membership - For $9 a month, you can freeze your membership and avoid paying a startup fee when you return.

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Terminate a recurring (EFT) monthly membership - We're sorry to see you go! Don't forget: if you freeze your membership instead, you'll avoid paying a startup fee when you come back.

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Freeze a prepaid membership - For $10 a month, you can freeze your membership at any time, and for any duration, during the pandemic.  There is no need to send payment for this option; we simply convert your held days to a prorated value, and reduce your expiry date (rounded down) accordingly.  This equates to approximately 4-6 days per held month, depending on whether you are a one month or an annual member.

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Ask for an injury/illness hold - If you are injured or ill and need to take more than a month off of climbing, let us know and we may be able to put your membership on hold for free. This option requires a doctor's note.

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IMPORTANT: All EFT membership changes must be made by the last day of the month. Any submissions sent on or after the 1st will be processed for the following month.

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If you have any questions, please contact us.